- Forcing
- Smoothing
- Compromise
- Confrontation
- Withdrawal
Confrontation is the most effective and important way to resolve conflicts. Forcing: The very word itself refers to the way you will resolve the conflict. Use force! Use force, but not physical force, to resolve the conflict. Because they are told to, the team members will follow the instructions. It is a win-lose situation. The person who used force has won. The person who followed the instructions has won. Smoothing: It is a temporary solution to conflict. Someone tries to make the conflict seem less important than it really is. During the meeting, the team members believe they have a solution and they all agree to it. The conflict will resurface later on, when someone ponders the issue and realizes it is more important that what they were told during the meeting. Is it? a lose-lose technique. Compromise: This technique involves everyone agreeing to give up something in order to improve the situation. These team members initially would not have believed they could give up. They came up with a solution that was? All members were happy to accept the solution. If all members have made clear commitments, then the? Conflict will cease to exist. This technique is both win-win. Confrontation is also known by problem solving. The members attempt to identify the root cause of the problem and then try to solve it. The root cause must be eliminated. The solution is permanent as a result. This is a win-win situation. Withdrawal: This is a different kind of compromise. Here, one member leaves the meeting and gives up. He refuses to discuss any further. It will not lead to a resolution. This is the worst type of resolution. This is a lose-lose strategy. Final note: Project managers involved in the resolution of conflicts will always be inclined to the confrontation and will never look towards the withdrawal method.